What to bring to your first appointment
At Urology Associates we request all new patients bring the following items to ensure the best quality care is being received.
1. Current List of ALL Medications
2. Clinical Notes from Referring Physician or Primary Care Physician
3. Photo Identification
4. Current Insurance Card
NEW Patients – Please arrive 30 minutes prior to your scheduled office visit.
Established Patients – Please arrive 15 minutes prior to your scheduled office visit.
We are now utilizing Phreesia Pre-Visit for your registration needs. When you schedule an appointment, please be sure to provide your current email address to receive the option to check-in before your appointment with your tablet, laptop or mobile device. You will receive an email 4 days prior to your appointment date with the Pre-Visit request.
Urology Associates will gladly file charges with your insurance company. We participate with all major carriers including Medicare and most HMO and PPO products. It is important that you provide current and accurate insurance information at each visit. Co-payments and any Out-of-Pocket expenses related to your visit are due at the time services are provided. Please review our Billing and Financial policies prior to your appointment date.
Cancellation / No-Show / Reschedule Policy
In order to provide the best care and service to our patients we ask that you notify us 24 hours in advance to cancel and/or reschedule your office appointment. If you do not cancel, or fail to show up for the appointment, there will be a $25.00 fee charged to your account. Failure to reschedule less than 24 business hours prior to your scheduled appointment time will result in a $25.00 cancellation fee.
In addition, cancellation of a scheduled procedure requires 72 hours’ notice. Any procedure cancellation not made 72 hours’ in advance will be subject to a fee of $150.00. Failure to reschedule less than 72 business hours prior to your scheduled procedure time will result in a $150.00 cancellation fee. A reschedule fee of $75.00 will be charged each time a procedure or surgery appointment is rescheduled.
The cancellation, no show, and reschedule fees will not be billed to insurance.
* Due to the Red Flags Clarification Act of 2010, Urology Associates is required to have an image of the patient’s photo I.D. to ensure identity theft does not occur. For more information regarding the Red Flags Clarification Act of 2010 please visit CMS.org.